Shipping policy

This Shipping Policy applies to all orders placed within the contiguous United States.

It is designed to provide clear and transparent information regarding our shipping times, delivery methods, and order processing.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Coverage

We currently ship within the contiguous United States only.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • American Samoa
  • Northern Mariana Islands
  • APO/FPO/DPO military addresses
  • P.O. Boxes
  • International destinations

2. Shipping Costs

We offer free standard shipping on all eligible orders within our shipping area.

There are no hidden charges or additional shipping fees at checkout.

3. Order Processing and Delivery Timeframes

Order Processing Time: 1–2 business days (Monday–Friday)

Transit Time: 5–8 business days (Monday–Friday)

Estimated Delivery Time: 6–10 business days from the date of your order.

Order Cut-Off Time: 4:00 p.m. (Eastern Time)

Orders placed after 4:00 p.m. Eastern Time, on weekends, or on public holidays will begin processing on the next business day.

Please note that delivery times are estimates and may vary slightly during busy periods or due to carrier delays.

4. Delivery Partners

We work with trusted shipping carriers to ensure reliable delivery, including:

  • USPS
  • UPS
  • DHL
  • Other established U.S. shipping partners

The shipping carrier used may vary depending on your location and the products ordered.

5. Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

You can also track your order through our Track Your Order page using either:

  • Your order number and email address, or
  • The tracking number provided after shipment.

Please allow 2–3 business days after your order has been shipped for tracking information to become fully available.

If your tracking information has not updated after three business days, please contact us at support@zapawzy.com, and we'll be happy to assist you.

6. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, unexpected delays may occasionally occur due to severe weather, carrier delays, high shipping volumes, public holidays, or other unforeseen circumstances.

If your order exceeds the estimated delivery timeframe, please contact us at support@zapawzy.com, and we'll be happy to assist.

7. Delivery Issues

If your order is lost, arrives damaged, or you experience any delivery issues, please contact us as soon as possible with your order number.

We'll work directly with the shipping carrier to investigate the issue and help reach a suitable resolution.

8. Order or Address Modifications

If you need to update your shipping address, modify your order, or cancel your order, please contact us within 24 hours of placing your order.

Once an order has entered processing or has been shipped, we are unable to make changes or cancellations.

To request a modification, email: support@zapawzy.com

9. Packaging

We carefully package every order to help ensure your products arrive safely and in good condition.

If your order arrives damaged, please contact us promptly so we can assist you.

10. Updates to This Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping operations or business practices.

We encourage customers to review this page periodically for the most up-to-date information.

For more information:

Questions?

Visit our Frequently Asked Questions page or contact Customer Support.

Contact Information

Business Name: Zapawzy

Email: support@zapawzy.com

Phone: +1 (307) 445-3653

Address: 30 N Gould St, Sheridan, WY 82801, United States

Customer Service Hours (Eastern Time)

Monday–Friday: 9:00 a.m. – 6:00 p.m.

Saturday: 9:00 a.m. – 3:00 p.m.

Sunday: Closed

Order Cut-Off Time: 4:00 p.m.

We aim to respond to all customer inquiries within 24 hours.