FAQs

1. Where do you ship?

We currently ship within the contiguous United States only. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. territories, APO/FPO addresses, or P.O. Boxes.

2. Do you offer free shipping?

Yes! We offer free standard shipping on all eligible orders within our shipping area. There are no hidden shipping charges or additional fees at checkout.

3. How long will it take to receive my order?

Orders are processed within 1–2 business days, and delivery typically takes 5–8 business days. Most orders arrive within 6–10 business days from the date the order is placed.

4. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with your tracking information. You can also use our Track Your Order page by entering your order number and email address or your tracking number. Please allow 2–3 business days for tracking information to become fully available.

5. Can I change or cancel my order?

Yes. If you need to update your shipping address, modify your order, or cancel it, please contact us within 24 hours of placing your order. Once an order has entered processing or has been shipped, we're unable to make changes or cancellations.

6. What is your return policy?

Most unused items can be returned within 30 days of delivery. Returned items must be unused, undamaged, and in their original packaging with all included accessories.

7. Do you offer free returns?

Yes. If you receive a damaged, defective, or incorrect item, we'll provide a full refund at no additional cost once your claim has been verified. For change-of-mind returns, customers are responsible for the return shipping cost.

8. How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are issued to the original payment method within 7 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

9. Do you charge a restocking fee?

No. Zapawzy does not charge any restocking fees on approved returns.

10. Which payment methods do you accept?

We accept major payment methods, including Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. The payment methods available may vary depending on your location and device.

11. Is it safe to shop on your website?

Yes. Your security is important to us. Our checkout uses secure encryption, and all payments are processed through trusted payment providers. We do not store your complete credit or debit card information.

12. Are your products suitable for all pets?

Our products are designed for a variety of pets, but every pet is different. We recommend reviewing the product description, sizing information, and specifications before placing your order to ensure the product is suitable for your pet.

13. What if I receive a damaged or incorrect item?

Please contact us as soon as possible at support@zapawzy.com with your order number and photos of the issue. We'll review your request and work quickly to provide a suitable solution, such as a replacement or a full refund.

14. How can I contact Zapawzy?

If you have any questions or need assistance, we're happy to help.

Email: support@zapawzy.com

Phone: +1 (307) 445-3653

Customer Service Hours (Eastern Time)

Monday–Friday: 9:00 a.m. – 6:00 p.m.

Saturday: 9:00 a.m. – 3:00 p.m.

Sunday: Closed

We aim to respond to all customer inquiries within 24 hours.

15. Do you have a physical store?

No. Zapawzy is an online-only store, allowing us to serve customers across the United States with a convenient and secure shopping experience.