Privacy policy

Last Updated: 18 July 2026

At Zapawzy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Zapawzy is an online retail store specializing in pet products and accessories for customers across the United States. We operate exclusively online and are committed to providing a secure, transparent, and enjoyable shopping experience for every customer.

For the purposes of this Privacy Policy, "Zapawzy," "we," "us," and "our" refer to the business responsible for collecting and processing your personal information.

Organization Name: Weserenity LLC

Business Name: Zapawzy

Address: 30 N Gould St, Sheridan, WY 82801, United States

Email: support@zapawzy.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through our payment providers)
  • Order history
  • IP address
  • Device and browser information
  • Information collected through cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Respond to your questions and requests
  • Improve our website and customer experience
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations

We do not sell your personal information.

4. Payment Information

Payments made on our website are processed through secure third-party payment providers.

Zapawzy does not store your complete credit or debit card information on our servers.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Sharing Your Information

We only share your information when necessary to operate our business, including with:

  • Shopify (our ecommerce platform)
  • Payment processors
  • Shipping carriers
  • Order fulfillment partners
  • Analytics providers
  • Marketing service providers
  • Government authorities when required by law

We only share the information necessary for these services to be performed.

7. Marketing Communications

If you subscribe to our marketing emails, we may send you updates about new products, promotions, and special offers.

You may unsubscribe at any time by clicking the Unsubscribe link in our emails or by contacting us.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal, tax, and accounting requirements
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it is securely deleted or anonymized where appropriate.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent where applicable
  • Object to certain types of data processing

To exercise any of these rights, please contact us using the details below.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised "Last Updated" date.

For more information:

Questions?

Visit our Frequently Asked Questions page or contact Customer Support.

Contact Information

Business Name: Zapawzy

Email: support@zapawzy.com

Phone: +1 (307) 445-3653

Address: 30 N Gould St, Sheridan, WY 82801, United States

Customer Service Hours (Eastern Time)

Monday–Friday: 9:00 a.m. – 6:00 p.m.

Saturday: 9:00 a.m. – 3:00 p.m.

Sunday: Closed

We aim to respond to all customer inquiries within 24 hours.