Refund policy

At Zapawzy, we want you to shop with confidence. If you're not completely satisfied with your purchase, most items can be returned within 30 days of delivery for a refund, provided they meet the requirements below.

1. Eligibility for Returns

To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging.
• All accessories and parts must be included.
• A valid proof of purchase (order number or confirmation email) is required.

Please contact us before returning any item so we can review your request and provide the appropriate return instructions.

2. Free Returns

If your item arrives damaged, defective, or incorrect, we'll provide a full refund at no cost to you once your claim has been verified.

For damaged, defective, or incorrect items, we may request photos or videos to verify the issue. Once verified, we'll issue a full refund or replacement. In certain cases, we may not require the item to be returned.

3. Change of Mind Returns

If you change your mind, ordered the wrong item, or simply no longer want the product, you may return it within 30 days of delivery, provided it meets our return eligibility requirements.

The customer is responsible for the return shipping cost.

No restocking fee applies.

4. Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards
• Personalized or custom-made products
• Items that have been used, altered, or damaged by the customer

5. How to Start a Return

To request a return, please email support@zapawzy.com with:

• Your order number
• The reason for your return
• Photos or videos (if the item is damaged, defective, or incorrect)
• Your full name and delivery address

Our customer support team will review your request and provide the next steps.

6. Return Method

All returns are processed by mail after authorisation from our customer support team.

For damaged, defective, or incorrect items, we will provide instructions and, where a return is required, cover the return shipping cost.

For change-of-mind returns, customers are responsible for arranging and paying for return shipping using a trackable courier service to the address we provide after authorisation.

7. Return Shipping Costs

If the return is due to our fault (for example, a damaged, defective, or incorrect item), we'll provide a full refund at no additional cost.

If the return is due to a change of mind or an incorrect purchase, the customer is responsible for the return shipping cost.

No restocking fee applies.

8. Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be issued to the original payment method used to place the order within 7 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If your return is not approved, we'll explain the reason in writing.

9. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us right away at support@zapawzy.com with photos of the issue. We will arrange a replacement or a full refund at no cost to you.

10. Exchanges

We do not offer item-for-item exchanges. If you would like a different product, please return your original item following our returns process and place a new order. Once we receive and inspect your return, your refund will be issued according to our refund policy.

11. Cancellations

Orders can be cancelled free of charge at any time before they have been dispatched, just email us as soon as possible and we will stop the order and issue a full refund.

Once an order has been shipped it can no longer be cancelled, but you are welcome to return it under our returns process above.

If a delivery fails because the address you provided was incorrect or incomplete, or if a parcel is refused or returned to us unclaimed, we will refund you for the item once it is back with us. The actual cost of return carriage incurred by us may be deducted from the refund amount. No other deductions will be made.

For more information:

Questions?

Visit our Frequently Asked Questions page or contact Customer Support.

Contact Information

Business Name: Zapawzy

Email: support@zapawzy.com

Phone: +1 (307) 445-3653

Address: 30 N Gould St, Sheridan, WY 82801, United States

Customer Service Hours (Eastern Time)

Monday–Friday: 9:00 a.m. – 6:00 p.m.

Saturday: 9:00 a.m. – 3:00 p.m.

Sunday: Closed

We aim to respond to all customer inquiries within 24 hours.